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Política de reembolso

Contractor Tool Supply Return, Exchange, and Refund Policy

At Contractor Tool Supply, customer satisfaction is a priority. We strive to provide a seamless return and exchange experience. Please review our policy below to ensure that your return is processed efficiently.

 

Items NOT Eligible for Return:

The following items are not eligible for return:

  • Built-to-order or custom-made products (e.g., Rolair Air Compressors)
  • Gas-powered equipment (e.g., Generators, Power Washers, Chainsaws)
  • Pneumatic tools (e.g., Nail Guns, Paint Sprayers)
  • Ladders, scaffolding, or climbing equipment
  • Fall protection equipment (e.g., Lanyards, Harnesses)
  • Batteries (all batteries)
  • Used consumables or accessories (e.g., Sandpaper, Saw Blades)
  • Guide rails longer than 95 inches
  • Cast iron equipment (e.g., Table Saws, Drum Sanders)
  • Clothing (all sales are final)

 

Returns & Exchanges:

  • Eligibility: Returns or exchanges must be made within 30 days of delivery. For DeWalt products, returns or exchanges may be made within 90 days of delivery. Items returned within the eligibility period, which are new, unopened, and sellable in their original condition, will receive a full refund, excluding any shipping charges, if applicable.
  • Condition Requirements: Items must be returned in their original manufacturer packaging and include all original components. Any item that is not in brand new, sellable condition, or has altered or damaged packaging, may be subject to a restocking fee of up to 100%. All returns are subject to approval.
  • Return Authorization: Before returning any item, you must request a Return Authorization (RA) through our self-serve return portal. Once your request is submitted, our team will review it and notify you via email. If your return is approved, the email will include a copy of your RA form along with your return shipping label. If your return authorization is denied, you may still return the item at your own expense for a refund.
    Return Shipping: Return shipping costs are the responsibility of the buyer unless the return is due to a defect in the product or an error on the part of Contractor Tool Supply. If only part of the item is returned, the buyer is responsible for return shipping for any missing parts, and this may delay your refund or exchange.
  • Inspection and Processing Time: Please allow 10 business days for the inspection and processing of your return once the item is received. Refunds will be issued to the original payment method used during purchase. If you are requesting an exchange, a replacement order will be processed once the inspection has been completed. Standard order processing and shipping times apply to replacement items.
  • Restocking Fees: Returns that do not meet the condition requirements may be subject to restocking fees, up to 100% of the item's value.
  • Return Address: Contractor Tool Supply
    Attn: Returns [Your Order Number]
    1818 Greenleaf Lane
    Leesburg, Florida 34748

 

Damaged Merchandise:

  • Reporting: Upon receipt of your shipment, please inspect the packaging carefully. If there is any damage, note it with the delivery driver at the time of delivery.
    You must notify us of any damaged items within 7 business days of receipt.
  • Claims Process: To initiate a damaged merchandise claim, please use our self-serve return portal to request a Return Authorization (RA).  Once your RA request has been received, our team will review it.  If approved, you will receive an email with a prepaid return label.  Affix the prepaid label to the outside of your return package.  If your Return Authorization request is denied, you may still return the item at your own expense for a refund.

 

Defective Merchandise:

  • Reporting: If you receive a defective item within 30 days of delivery, contact our Customer Service Department at 352-431-3320 ext. 2.
    We will issue you a Return Authorization (RA) form, which must be printed and included with your return shipment.
  • Resolution: Upon receiving the defective item, Contractor Tool Supply will either exchange the item or issue a full refund.

 

Non-Defective Merchandise:

  • Returns: If you decide to return an item that is not defective within 30 days of delivery, please contact our Customer Service Department at 352-431-3320 ext. 2.
    We will issue you a Return Authorization (RA) form, which must be printed and included with your shipment back to us.
  • Refund or Store Credit: Upon receipt and approval of the return, Contractor Tool Supply will issue either store credit or a refund. Please note, non-defective returns are subject to the restocking fee policy.

 

Warranty & Repairs:

  • Manufacturer's Warranty: All products sold by Contractor Tool Supply come with the manufacturer’s warranty unless stated otherwise on the product page.
  • Warranty Assistance: If your product is experiencing issues, contact our Customer Service Department at 352-431-3320 ext. 2. Provide your order number, item number, and date of purchase. We will assist you in determining the best course of action to get your tool repaired or replaced under warranty.

 

Pricing Policy:

  • Price Adjustments: Contractor Tool Supply reserves the right to reject, correct, cancel, or terminate any order for any reason. If a product price is incorrectly displayed on our website, we will notify you and provide the opportunity to place the order at the correct price.
  • Promotions and Discounts: Promotions offered on one of our websites or retail stores may not be available on another. Discounts and promotions cannot be combined unless otherwise noted.

 

Sales Tax

In compliance with state laws, Contractor Tool Supply collects sales tax in the state of Florida. If we establish an economic nexus in other states, we will also collect sales tax in those jurisdictions. Sales tax will be calculated and applied at checkout for eligible orders.

For any questions regarding sales tax, please contact our Customer Service Department at 352-431-3320 ext. 2.

 

Tax Exempt Organizations

If you are purchasing on behalf of a tax-exempt organization within the State of Florida, please send the following information to customerservice@contractortool.com:

  • Organization Name
  • Purchaser Name
  • Contact Information (Phone and Email)
  • Billing/Shipping Address
  • Tax Exempt Certificate (legible copy)

 

Please allow 3-5 business days for your account to be updated with tax-exempt status.

 

Refunds and Charges

Refunds typically take 7-10 business days to process once we receive your return. For drop-ship, special order, and pre-order items, your credit card will be charged 24 hours prior to shipment.

This return policy is designed to ensure fairness and transparency. If you have any questions or need assistance, please contact our Customer Service team at 352-431-3320 ext. 2 or email us at customerservice@contractortool.com.