Louisville Ladder FM1412HD Step Twin Stepladder, 12-Feet
Return Policy & Eligibility
Return Policy
We accept returns on most items within 30 days of purchase. However, the following items are NOT eligible for return:
- Built-to-order or custom-made products (e.g., Rolair Air Compressors)
- Gas-powered equipment (e.g., Generators, Power Washers, Chainsaws)
- Pneumatic tools (e.g., Nail Guns, Paint Sprayers)
- Ladders, scaffolding, or climbing equipment
- Fall protection equipment (e.g., Lanyards, Harnesses)
- Batteries
- Used consumables or accessories (e.g., Sandpaper, Saw Blades)
- Guide rails longer than 95 inches
- Cast iron equipment (e.g., Table Saws, Drum Sanders)
- Clothing (all sales are final)
For more details on eligible items and our full return instructions, please click here to view our complete policy.
Our Price Match Promise
We’re dedicated to offering you the best price on high-quality products from trusted sources. If you find the exact same item from an authorized seller at a lower price—including all shipping, handling, taxes, and any additional fees—we’re happy to match it.
To request a price match, simply contact our Customer Support team with the following details:
- Your order number and purchase date
- The product identifier or model number
- A link to the competitor’s advertisement showing the lower price
Once we verify the details, we will issue a credit (if applicable) within two business days.
Terms & Conditions:
- The competitor must be an authorized retail dealer.
- The product must be identical, in stock, and available with the same features and warranty.
- This offer does not apply to auction sites, clearance events, special promotions, misprints, or limited-time offers.
- Price match requests must be made within 30 days of your purchase.
- Refunds will be processed in the original form of payment.
- Certain items, such as heavy equipment, may be excluded.
We stand by our commitment to bring you the best deal possible!
